Refund Policy

Refunds are available for one-time services or program packages if requested within 7 days of purchase, provided that no sessions have been delivered and no digital materials have been fully accessed.

Sessions already delivered and digital materials that have been fully accessed or downloaded are non-refundable.

If you have purchased a multi-session package and request a refund within the eligibility window, only unused sessions will be refundable (prorated minus any non-refundable portions).

You may cancel monthly or yearly recurring programs at any time. Cancellations take effect at the start of your next billing cycle, and no partial refunds are provided for unused time within the current cycle.

Missed sessions are non-refundable. If you need to reschedule, please provide at least 24 hours’ notice.

If you believe you have been charged in error (such as duplicate or accidental charges), please notify us right away. We will investigate and, if appropriate, issue a prompt refund.

To request a refund, please contact Marco Montoya via the Contact page or at contact@marcomontoya.com. We will review and respond to your request within 3 business days.

Approved refunds will be issued via Stripe and may take 5–10 business days to appear in your account, depending on your payment provider.

If you have concerns about a charge, contact us directly before initiating a chargeback. Unauthorized chargebacks may result in termination of services.